This website is operated by Relayer Ltd, the "Controller," company registration number: 11535215.
We take your privacy very seriously, therefore we urge you to read this policy very carefully because it contains important information about:
who we are
how and why we collect, store, use and share personal information
your rights in relation to your personal information, and
how to contact us and supervisory authorities in the event that you have a complaint.
Who we are
Relayer Ltd ('we' or 'us') collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulations which apply across the European Union (including the United Kingdom} and we are responsible as a 'controller' of that personal information for the purposes of those laws.
The personal information we collect and use
(a) Personal information you provide to us
We collect the following personal information that you provide to us:
Some examples of when we collect this information include:
registering a user account to access the service
contacting us to discuss quotations
(b) Personal information you provide about third parties
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:
shall consent on their behalf to the processing of their personal data
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data abroad
(c) Cookies and similar technologies
A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single pixel GIFs. Such technologies can be used to track users' actions and activities, and to store information about them. We use only essential cookies and/or similar technologies on this website.
For further information on cookies please visit www.aboutcookies.org or www.allaboutcookies.org.
How we use your personal Information
We collect information about our users for the following purposes:
registration of the user account
monitoring website usage and allowing access to the service
sending newsletters and marketing communications, with consent, to registered users
Who your information may be shared with
We may share your information with:
law enforcement agencies in connection with any investigation to help prevent unlawful activity
suppliers, such as cloud service providers
We will not share your personal information with any other third parties.
Whether personal information has to be provided by you, and if so why
The provision of the following information is required from you:
This is to enable us to do the following:
register your account in order to provide the service
communicate with website users or potential customers
Some information we require is mandatory and some is optional. We will inform you at the point of collecting information from you, whether or not you are required to provide the information to us - for instance, to enable us to deliver the service you have requested.
How long your personal information will be kept
The Data will be stored and retained for the period of time strictly necessary for carrying out the relevant purposes for which such have been collected and for any legal requirements for retaining it. We will hold your personal information for the following periods:
name and address - 12 years to satisfy UK contract and tax law
email address and phone number -- as long as is required for the delivery of the service, and deleted when communication is complete
name and email address -- two years for marketing purposes, after which we will contact you to seek a renewal of this consent
These periods are no longer than necessary in each case and are reviewed on a regular basis. When your personal data is no longer required we will delete or anonymise it.
Reasons we can collect and use your personal information
We rely on the following as the lawful basis on which we collect and use your personal Information:
contract -- registration of the user account
consent -- to send newsletters and marketing communications to registered users
Should you decide not to consent to marketing information being sent to you it will not in any way prejudice the provision of any other products or services.
Keeping your information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal Information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We will also use technological and organisation measures to keep your information secure.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.
Transfers of your information out of the EEA
We will not transfer your personal information outside of the EEA at any time without notice.
Children and the validity of consent
Where we obtain consent from any user, whilst we do not envisage children using the service, we will take reasonable steps to ascertain whether the user is over 13 years of age and if not, whether the child is sufficiently informed to give valid consent. If the user is under 13, parental consent will be required to provide consent for the processing of any personal information.
What rights do you have?
Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:
fair processing of information and transparency over how we use your personal information
access to your personal information and to certain other supplementary information that this privacy notice is already designed to address
require us to correct any mistakes in your information which we hold
require the erasure of personal information concerning you in certain situations
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
object at any time to processing of personal information concerning you for direct marketing
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal information
otherwise restrict our processing of your personal information in certain circumstances
claim compensation for damages caused by our breach of any data protection laws
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-thegeneral-data-protection-regulation-gdpr/individual-rights/)
If you would like to exercise any of these rights please:
email, call or write to us using the contact form or details provided below
let us have enough information to identify you
let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
let us know the information to which your request relates
From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.
Please note that withdrawing consent in relation to marketing materials will not impact upon that information which we are required to send you as part of your ongoing contract with us in relation to services and/or products.
Changes to the privacy policy
This privacy policy was published on 12/08/2020 and last updated on 26/01/2022.
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:
email, if you have opted to receive emails for this purpose
Contacting us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at giovanni@relayer.online or using the contact form here.